SHIPPING POLICY

 

SHIPPING TIME

We continue to do our best to ship orders quickly and answer all questions via email, chat, or phone during this challenging time. There maybe some delays in areas under quarantine, please check with your local postal carriers for more info.

Orders are typically processed within 24～48 hours. However, orders placed on Friday/holidays/weekends will not be processed and shipped until the following business day.

United States

  • Standard Shipping: $13, 5–10 business days

  • Express Shipping: $25, 5–7 business days

  • Free Standard Shipping for orders over $200

Europe

  • Standard Shipping: $13, 5–10 business days

  • Express Shipping: $30, 5–7 business days

Asia (Japan, Singapore, Thailand, Malaysia)

  • Standard Shipping: $13, 5–10 business days

  • Express Shipping: $30, 5–7 business days

Remote Areas (Higher Shipping Costs Apply)
Some remote areas may incur higher shipping costs of $30–$40. These include:

  • Puerto Rico, Alaska, Hawaii (United States)

  • Iceland, Mexico, Greece, Argentina

Additional Notes

  • All shipping times are estimates and may be affected by customs processing or unforeseen delays.

  • Business days do not include weekends or public holidays.

  • Tracking information will be provided via email once your order is shipped.

  • Customers are responsible for any customs duties or import taxes required by their country.

  • Cricle Cage online shop can not ship to P.O. Box or APO/FPO military addresses in the United States.

* PRE-ORDER products will be shipped within the specified time. (The specific shipping date will be displayed on the product name of the product details page.)

* All shipping costs are non-refundable.

* If your order has exceeded typical shipping times, please email our Customer Care Center at support@criclecage.shop

 

SHIPPING SERVICE

All shipping service includes tracking information. When order fulfilled, tracking information would be automatically sent to you. Email at criclecageshop@gmail.com directly if you did not hear from us.

 

SHIPPING ADDRESS

We strongly recommend that you dispatch to a reliable address, as CRICLE CAGE is not responsible for lost or stolen orders.

Fill in your city and zip code and try to match it with DHL's system, we can only ship if your address is accepted by DHL system, fill in where ever a place as shipping origin is fine if necessary.

Physical addresses are preferred, as we are unable to guarantee the safety of items delivered to PO Boxes or Parcel Lockers. Also, the APO, FPO or DPO address is not accepted.

 

SHIPPING AREA

We provide worldwide shipping services except for the countries/regions listed below:

*Countries/Regions NOT covered by us: Afghanistan, Åland Islands, Albania, Algeria, Angola, Anguilla, Antigua & Barbuda, Armenia, Aruba, Ascension Island, Azerbaijan, Bahamas, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bosnia & Herzegovina, Botswana, British Indian Ocean Territory, Burkina Faso, Burundi, Cameroon, Cape Verde, Caribbean Netherlands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Curaçao, Cyprus, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Iraq, Isle of Man, Jersey, Kenya, Kiribati, Kosovo, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Malawi, Mali, Martinique, Mauritania, Mayotte, Monaco, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nauru, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Réunion, Romania, Russia, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Senegal, Serbia, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Sudan, Spain (Balears Province, Las Palmas, and Santa Cruz de Tenerife), St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Switzerland, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, Uzbekistan, Vanuatu, Vatican City, Venezuela, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe

 

LOST OR STOLEN PACKAGES

If a package is lost, damaged, or stolen during transit, it is the customer's responsibility to file a claim directly with the shipping carrier or courier service used. CRICLE CAGE is not responsible for packages lost or stolen after they have been shipped and handed over to the carrier.